Shipping

SHIPPING: We usually ship 7 - 14 days after payment is received. Some plants are sensitive to the cold; if it is cold in your area, please let us know and we can hold your order. Delivery confirmation is included in the price of shipping. 

GUARANTEE LIVE DELIVERY. We have sent many plants safely to their destinations. We always do our best to securely packaged your from being damaged during transit. However, please let us know if there are any problems with your order by sending us and message with a picture of your plants. We will send replacement plants if damaged. Make sure to check temperatures because we do not guarantee plants shipped to cold places.

SPECIAL WEATHER CONSIDERATIONS: Many plants go dormant in the cold/dark months and we may ship plants while they're dormant. However, the plants are still alive; they're just working on their root systems. It is normal and healthy for plants to go dormant. It helps ensure they have a long, happy and healthy life. If you receive a plant without leaves, or a pot of dirt, don't worry. Your plant is just dormant and will show new growth in the warmer spring months. If you're not sure if your plant is dormant, message us and send a picture.

Frequently Asked Questions:
Q: How big are the plants?
A: In order to give you the most value for your money we try to keep our plants between 2.5 and 12 inches high because they will grow rapidly to full size after you receive them. This affords you the greatest value for your money and keeps your shipping costs to a minimum. Sizes vary by variety and are usually indicated in the ad. In order to get your plants to you in a timely fashion we will in rare cases ship plants that are smaller than indicated. These plants are an exceptional value and will soon grow to the size indicated and beyond.

Q: How long will it take to receive my plants?
A: Plants. Our goal is to ship plants within 5-14 days after we receive payment (or check clears.) 95% of shipments are within that time frame with over half being less than 14 days. (If your plants don’t arrive in this time period please email us if we haven’t emailed you first.

Q: How can I know when they will arrive?
A: You will get tracking number emailed to you.

Q: What if I’m not pleased?
A: We are confident you will be pleased with your order, but sometimes we make mistakes or a package is damaged in transit. For whatever reason, if you are not pleased with your order, please message us with a photo of your plants and we will resolve the issue.

 

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